According to the law, you benefit from a replacement car for the duration of the repair!
According to Regulation 18/2022 amending and supplementing the Regulation of the Financial Supervisory Authority No 20/2017, the injured party in a car accident is entitled to a replacement car during the period when his car is being serviced for repairs.
The period between the date of notification of the damage and the date on which the damage is ascertained by the insurer when the vehicle is technically unusable * shall be settled.
The period during which the owner takes the necessary steps to have the vehicle repaired, not exceeding 3 working days from the date on which the damage was discovered, is reimbursed when the vehicle is technically unusable.
The reimbursement shall be made for the justified period needed to repair the damaged vehicle in a vehicle repair facility; this period shall start from the date on which the documents proving that the vehicle has been repaired are signed until it leaves the repair facility.
The period between the date of notification of the claim and the date on which the insurer submits the offer of compensation to the claimant is settled.
* To benefit from the replacement car under the provisions of rule 18/2022, it is necessary that the insurance policy of the culprit is issued after the date of its entry into force, i.e. 08.09.2022. If the policy is issued before this date, rule 18/2022 does not apply retroactively.
Established in 2001, as a complement to the services offered by the Eurolines Group, our company has developed continuously, through a constant growth of the fleet and the number of customers.
Today, Enterprise Rent-a-Car Romania ranks among the top car rental companies, addressing all market sectors in Romania and abroad. Both economy and luxury class vehicles are available in our portfolio, and one of the differentiating factors compared to other car rental companies is the transparency in our approach to the car rental process. For example, the price displayed with us is exactly what you pay, with no hidden charges. Our philosophy is to provide a quality service, based on price, product and availability, to tourists, residents and international companies.
The user does not have to pay anything for the rental of the exchange car. The cost of the rental will be settled directly by the car rental company from the insurance company of the driver responsible for the damage.
For damaged vehicles that do NOT qualify for total economic damage, a replacement car is offered in the following cases:
For damaged vehicles which fall into the category of total economic damage and are no longer repaired, the period between the date of notification of the damage and the date on which the insurer submits the offer of compensation is settled.
The user has a legal obligation to report the event to the competent authorities and to obtain all necessary documents for repair. More details in Terms and Conditions.
No, users are free to choose the service facility where they repair their car.
Yes, a replacement car can also be offered for opening CASCO files, provided that the accident is rectified by the person at fault.
Enterprise has a new and diverse fleet of cars nationwide. The replacement car provided will be in a similar class to your car. We will endeavor to provide you with a replacement car as close as possible to your personal car.
If the MTPL is issued by a company operating in Romania, this does not matter.
The replacement car can be delivered once the user has the necessary documents listed in question 1.
The law governing the granting of the replacement car in case of non-use is Rule No 20/2017, Article 25 amended by Rule 18/2022. You can see the text of the rule below:
Article 25 - Loss of use
(1) The compensation due to injured parties as a result of the consequence of the loss of use of the damaged vehicle, including for the temporary replacement of the damaged vehicle with a vehicle of a similar or lower class than the damaged one, rented from entities authorized for this purpose, shall be established on the basis of supporting documents proving the damage suffered as a result of the impossibility of using the damaged vehicle.
(2) The period for which compensation shall be awarded for the consequence of the loss of use of the damaged vehicle, including its temporary replacement by a vehicle of a class similar to or lower than the damaged vehicle, hired from entities authorized for this purpose, shall be the period of time during which the owner may repair the damaged vehicle when the vehicle is technically unusable, in accordance with paragraph 1. (3)-(6).
(3) Where the owner repairs a damaged vehicle which does not qualify for total economic damage, the period referred to in paragraph 6(6) shall be the period during which the owner may repair the damaged vehicle. (2) shall be deemed to be the period between the date of notification of the damage and the date on which the damage is ascertained by the insurer, plus:
(a) the period during which the owner takes the necessary steps to have the vehicle repaired, not exceeding three working days from the date on which the damage is ascertained by the MTPL insurer; and
(b) the justified period of time required to repair the damaged vehicle in a vehicle repair facility; this period shall start from the date of signing the documents proving that the vehicle has been repaired.
(4) in the case of damaged vehicles whose use is technically no longer possible, which fall into the category of total economic loss and are no longer being repaired, the period for which compensation is payable as a consequence of the loss of use of the damaged vehicle, including its temporary replacement by a vehicle of a class similar to or lower than the damaged vehicle, hired from authorized entities for this purpose, shall be the period between the date of notification of the damage and the date on which the MTPL insurer submits the offer of compensation.
(5) The period between the date of notification of the damage and the date on which the damage is ascertained by the MTPL insurer may be invoked by the person sustaining damage only if he allows the MTPL insurer access to the damaged property and ensures the conditions necessary for ascertaining the damage.
(6) The period referred to in paragraph 1 shall be (3) shall be extended accordingly by the period during which the vehicle cannot be taken in for repair when the MTPL insurer carries out further investigations.
